FAQ'S

Where are littleROO baby items made?

All pacifier clippys, blankets, joey's, rattles and teethers are handmade by me, Amanda; owner and creator. All pieces, colours and fabrics are hand picked and designed by me. I strive to create beautiful, stylish and unique pieces. All other products found in the shop have been carefully curated by me, Amanda, from shops that reflect the same style and quality. Follow @littleroocollective on instagram for updates about new products.

What is your turnaround time?​

Please allow up to 7-10 business days for your order to be processed and packaged before shipment. Purchases made during new product releases and/or sales may take up to 14 business days to be processed and packaged before shipment.

 

Do you offer local pickup? 

Absolutely! Choose local pickup as an option before checking out. 

What is your return policy?

For sanitary reasons, littleROO Collective does not accept returns or exchanges. ALL SALES ARE FINAL.

What are the care instructions for my pacifier clip?

For sanitary reasons you should replace your pacifier clips every couple months. JJ Leather Suede Clips: Spot clean only using a damp cloth. Do not soak and lay flat to dry. Posie Cozy Clips: Hand wash only with a small amount of soap and water. Lay flat to dry. Macrame Clips: Hand wash with cold water only. Lay flat to dry (better to lay on a towel). Metal clips can be wiped down with a damp cloth and a tiny drop of dish soap. littleROO Collective does not recommend putting your pacifier clips in the washing machine as it could rust or ruin the metal.

What are the care instructions for my Joey?

Wash in cold water only with like colours using the delicate cycle on your washing machine. To dry we recommend you hang to dry or use the air dry setting on your dryer. Please allow for slight shrinkage upon first wash. littleROO Collective does not recommend using a high heat setting to dry your Waffle Joey, the air dry setting will allow for the smallest amount of shrinkage.

What are the care instructions for my wooden teething ring?

NEVER submerge wooden teethers in water or allow them to be soaked for a long period of time. Remember wood is naturally anti-microbial. Bacteria does not sustain life for long and does not duplicate on wood like it can on plastic or other surfaces. If you want to wipe down your teether simply use a damp cloth and a mild dish soap, use sparingly, and wipe dry immediately. All littleROO Collective teethers come untreated allowing for you to treat yourself if you so choose. Use beeswax or your favourite oil (i.e. flaxseed oil, olive oil, coconut oil), put on a cloth and wipe away excess. 

 

SHIPPING POLICY

Most of the items found in the shop are ready to ship to cut down on turnaround time. Orders are typically processed and shipped within 7-10 business days of being placed. Delivery time may vary depending on your location. Please allow up to a 14 day turnaround during new product releases or sales.

 

Your order will be shipped out from Sarnia, ON to the address that appears on your order. Please make sure your address details are correct and up to date before placing your order.

 

littleROO Collective currently only offers shipping to Canada and the United States.

All parcels in Canada and the United States are shipped via Canada Post.

 

 

RETURN POLICY

ALL SALES ARE FINAL

Due to sanitary reasons, littleROO Collective does not accept returns or exchanges. However, I strive to provide only the best and I want you to be satisfied with your product. If you have any questions or concerns, please e-mail me at littleroocollective@gmail.com or use the shops form on the contact me page and I would be happy to help!

**DISCLAIMER - littleROO Collective pacifier clips and teethers should only be used with adult supervision. Small parts may pose a choking hazard. Clips, teethers, and blankets should never be used when baby is unattended or sleeping. Buyer assumes all responsibility